Return Policy
Safe Postage Guarantee
If your item arrives damaged, you are elliglible for a refund.
Our policy lasts 30 days. If 30 days have gone by since your arrives (based on postage tracking), unfortunately we can’t offer you a refund.
Damaged Tubes
If your item arrives damaged, please send a photo to smartscienceequipment@gmail.com.
The photo should show the item inside the box with the original packaging. We will send a refund to cover the cost of the damaged items.
Refunds (if applicable)
Once your refund application is received, we will notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at smartscienceequipment@gmail.com.
Sale items
Refunds on sale items will match the sale price.
Exchanges
We do not offer exchanges. Unfortunately, if you change your mind about an order, we cannot offer an exchange or refund.